Privacy Policy

1. Introduction

PaintHomes("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our painting services.

We are the data controller for the personal data described in this policy. If you have any questions, please contact us at painthomes@proton.me.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, phone number, email address, and property address
• Enquiry information: property type, service required, and messages submitted through our quote form
• Technical data: IP address, browser type, device information, and pages visited on our website
• Communication records: emails, phone calls, and correspondence relating to your project

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide free quotes
• To deliver our painting services and manage your project
• To communicate with you about appointments, progress, and completion
• To process payments and maintain financial records
• To improve our website and customer experience
• To comply with legal and regulatory obligations

Our lawful bases for processing under UK GDPR include consent, contractual necessity, legitimate interests, and legal obligation.

4. Data Sharing

We do not sell your personal data. We may share your information only where necessary with:

• Service providers who assist us (e.g. email or hosting providers)
• Professional advisers such as accountants or insurers
• Authorities where required by law

All third parties are required to handle your data securely and only for the purposes we specify.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Enquiry data is typically retained for up to 2 years. Customer and project records are retained for up to 7 years for accounting and legal purposes.

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict certain processing
• Request data portability where applicable
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at painthomes@proton.me. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use third-party advertising cookies. You can control cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact: